7-Day Return Policy
We want you to love your purchase! If you’re not completely satisfied, you have 7 days from the date of delivery to request a return.
✅ Eligibility for Return:
• Item must be unused, unworn, and in its original packaging.
• Tags, labels, and seals (if any) must be intact.
• Proof of purchase (receipt or order number) is required.
❌ Non-Returnable Items:
• Sale or discounted items
• Skincare or personal care products that have been opened or used
• Customized or made-to-order items
How to Initiate a Return:
1. Email us at [elorml@houseofelorm.net] within 7 days of delivery.
2. Include your order number, reason for return, and clear photos (if the item is damaged or incorrect).
3. Our team will respond with return instructions and a shipping address.
🚚 Return Shipping:
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• We recommend using a trackable shipping method.
💳 Refunds:
• Once we receive and inspect the returned item, we’ll process your refund to the original payment method within 5–7 business days.
• Original shipping fees are non-refundable.
